These Practice Terms & Conditions explain how Helianthus Homeopathy operates and are intended to ensure a professional and positive experience for all clients. By booking an appointment, you confirm that you have read and agree to these Terms & Conditions.
Appointments may be booked online, by phone or by email and are confirmed once the booking process has been completed.
Appointments booked on behalf of another adult require that person’s consent. For clients under 16, consent must be provided by a parent or person with parental responsibility, who must remain present during the consultation.
Consultation fees are due on the day of, or prior to, the appointment. Payment may be made by cash, card or bank transfer.
Nutritional Therapy appointments require completion of the Nutritional Deficiencies Questionnaire, which must be returned at least three working days before the appointment to allow sufficient time for assessment and preparation. The Nutritional Therapy element of the consultation cannot proceed without the completed questionnaire.
A £25 charge is payable when booking a Nutritional Therapy appointment to cover the assessment of the completed questionnaire and preparation of the nutritional analysis ahead of the consultation. The £25 charge becomes non-refundable once the completed questionnaire has been submitted.
If you arrive late for your appointment, every effort will be made to provide your full consultation; however, this cannot be guaranteed and appointments will normally finish at the scheduled time to avoid delaying subsequent clients.
If you need to cancel or rearrange an appointment, please provide at least 24 hours’ notice. Appointments cancelled with less than 24 hours’ notice, or missed without notice, may be charged in full.
If the Practitioner needs to rearrange or cancel an appointment, an alternative appointment will be offered or, if this is not suitable, any payment already made will be refunded in full.
Cancellation charges may be waived at the Practitioner’s discretion in exceptional circumstances.
The Practitioner reserves the right to decline future appointments where repeated cancellations or non-attendance occur.
Communication by phone, email and WhatsApp is welcomed for appointments, follow-up questions and updates relating to your care. Every effort is made to respond to messages promptly (usually within 24 hours); however, response times cannot be guaranteed and outside normal working hours, during periods of holiday or illness, there may be delays.
Phone, email and WhatsApp should not be relied upon where medical assessment or advice may be required. In these circumstances, you should seek appropriate medical advice from your GP or other suitably qualified healthcare professional. Where urgent medical assessment or emergency care is required, you should contact your GP, NHS 111 or the appropriate emergency medical services.
Services are provided with reasonable care and skill, based on the information provided at the time of consultation and the Practitioner’s professional judgement. Recommendations may need to be reviewed where a client’s circumstances or health status change.
Where nutritional supplements are recommended, they are selected on the basis of their quality, formulation, purity and bioavailability, together with their suitability for your individual needs. Clients are responsible for consulting their GP and/or pharmacist before commencing any recommended supplement to ensure there are no contraindications with prescribed medication, existing medical conditions or other healthcare treatment.
Where clients choose to purchase alternative brands or substitute recommended products, they do so at their own discretion. The Practitioner cannot accept responsibility for differences in formulation, quality, bioavailability, suitability or outcomes that may result from the use of products other than those recommended.
All personal and health information shared with the Practitioner is treated as confidential and handled in accordance with UK data protection legislation.
Client records are stored securely and retained in accordance with legal and professional requirements. Further information about how your personal information is collected, used, stored and protected can be found in the Privacy Notice below.
Helianthus Homeopathy respects your privacy and is committed to protecting the personal and health information you provide.
This Privacy Notice explains what information is collected, why it is needed, how it is stored and used, and your rights in relation to your personal information.
Information I Collect
In order to provide Homeopathy, Systematic Kinesiology and Nutritional Therapy services, I may collect and retain information including:
Health information is classed as special category personal data under UK data protection law and is subject to additional requirements regarding how it is collected, used, stored and shared.
How Your Information Is Used
Your personal information is used only where necessary for the operation of the practice and the provision of services to you. This includes:
I do not use your information for marketing purposes and do not sell your personal information.
Personal information required to provide your requested services is processed on the basis that it is necessary to provide those services. Health information is processed with your explicit consent.
How Your Information Is Stored
Clinical records are primarily maintained as paper records and are stored securely.
Acuity Scheduling is used to manage appointments and holds certain information including client contact details, appointment information and information provided through the booking questionnaire.
Clients may also choose to provide information, including health information and test results, by email or WhatsApp. Information received through these methods is treated as confidential and used only where relevant to your treatment or the administration of your care.
Personal information is stored and handled with appropriate regard to confidentiality and data protection requirements.
Payments
Payments may be made by cash, bank transfer or card. Card payments are processed through LoPay. Where you choose to pay by card, LoPay processes the information necessary to complete the transaction in accordance with its own privacy and data-protection arrangements. Helianthus Homeopathy does not retain your card details.
Sharing Your Information
Your personal and health information is treated as confidential and is not shared unless required by law.
Acuity Scheduling and LoPay process limited personal information in connection with the appointment-booking and payment services they provide.
How Long Records Are Kept
Client records are retained for a minimum of seven years following the last consultation, in accordance with professional requirements. Records relating to children are retained for the longer period required by applicable professional guidance. Records may be retained for longer where there is an ongoing client relationship.
Your Data Protection Rights
Your personal information is protected by UK data protection law. Further information about your data protection rights, including your right to complain to the Information Commissioner’s Office (ICO), is available from the ICO.
For any questions regarding this Privacy Notice, please contact Helianthus Homeopathy using the contact details provided on this website.